Genworth Contact Us

Contact Us

1.    If you  need your password reset contact your Organisation Administrator.

2.    If you have a general enquiry about the portal or your Organisation Administrator is unavailable email Portal Support:

3.    If you have an enquiry regarding premium credits contact:

       a.    Send an email to
       b.    Alternatively you can contact the Genworth Premium Helpdesk on
              1300 661 118. You will be asked for the following information:
              -    LMI policy number/s
              -    Borrower name/s
              -    Security addresses
              -    Customer reference number.