Within the 'administration' function click on 'Organisations' then 'add user' from the menu button to the right of the page

Within the 'administration' function click on menu icon (to the right of the user) and select 'deactivate'

No, you have to create each user's profile individually and assign roles.

Users cannot create Administrator/ Super users, if you require additional Administrators/ Super users please contact Genworth Portal support at: portal.support@genworth.com.au

Yes, Superusers can impersonate any user in its own organization.  Genworth will be able to see in the audit trail that it was sent by the Superuser impersonating the user. Within the administration screen click on 'actions' next to the user and select 'Impersonate user'

No, you have to assign roles on an individual basis.

You cannot change the logo displayed by default

Within the 'administration function', 'organisational roles' click the select button and select the required roles for the user

Click the 'Forgot Password' link on the log in page, alternatively contact your Administrator / superuser who will be able to reset it for you.
If you are already logged in and would like to change your password, click on the 'My Profile' link in the top right of any screen.

Contact your Administrator/ superuser who will be able to add the functions to your profile

Click on the 'My Profile' link in the top right of any screen

Every 13 weeks

Yes, this is logged by the portal support team at Genworth.

Please contact Genworth Portal support at: portal.support@genworth.com.au

Please follow the following steps to clear your cache (including cookies) which could be causing the error message:

Internet Explorer:

1. Go to Tools > Internet Options
2. Under Browsing history select Delete
3. Click Delete all…

Chrome:

1. Go to the menu
2. Select History
3. Select Clear browsing data
4. Ensure all boxes are ticked, and select clear browsing data

Then close all browser windows and restart in a new session.

If you are still experiencing the issue, contact portal.support@genworth.com.au

Please contact Genworth Portal support at: portal.support@genworth.com.au

No, you just need to submit the documents requested as you would submit a new deal via Proposal submission

No, you just need to submit the documents requested as you would submit a new deal via Proposal submission

Please follow the following steps to clear your cache (including cookies) which could be causing the error message:

Internet Explorer:
1. Go to Tools > Internet Options
2. Under Browsing history select Delete
3. Click Delete all…

Chrome:
1. Go to the menu
2. Select History
3. Select Clear browsing data
4. Ensure all boxes are ticked, and select clear browsing data

Then close all browser windows and restart in a new session.

If you are still experiencing the issue, contact portal.support@genworth.com.au

A message will appear on screen saying: Proposal submitted successfully.

If you do not see this message, check in the proposal submission history tab to verify whether the proposal was submitted.

Use the search fields to find the advice you require

14 business days after submission

The portal is in real-time so Genworth will receive data instantly.

No, Genworth is unable to accept password protected documents. Please save as a PDF or XPS before submitting

In the Proposal Advice function use the search fields to search for the advice. To download a PDF of the advice click on the download icon to the right hand side of the results section

Decision advices are always available to download

Use the search fields to find the advice you require

Submit the documents requested as you would submit a new deal via Proposal submission

Submit the documents requested as you would submit a new deal via Proposal submission

In the Premium Calculator, click on the Premium form History tab. Enter the search parameters and click Search

You will need to search for the policy you want to top up from the 'Policy Search' function and click 'go to premium calculator'. For further detail, please refer to help section: Premium Calculator: Top Ups

Please follow the following steps to clear your cache (including cookies) which could be causing the error message:

Internet Explorer:
1. Go to Tools > Internet Options
2. Under Browsing history select Delete
3. Click Delete all…

Chrome:
1. Go to the menu
2. Select History
3. Select Clear browsing data
4. Ensure all boxes are ticked, and select clear browsing data

Then close all browser windows and restart in a new session.

If you are still experiencing the issue, contact portal.support@genworth.com.au

Please contact the Genworth Premium Helpdesk on PremiumCredits@Genworth.com or 1300 661 118.

No, if you enter any of the securities when performing a search it will list all of the linked policies in the results.

Yes, you can select the premium form history in new loans or Top Ups and select the premium calculator you were working on. You can then edit and save any alterations.

Yes, you can select the premium form history in new loans or Top Ups and select the premium calculator you were working on. You can then edit and save any alterations.

The figures in the excel based calculator are displayed including GST and Stamp Duty, the figures in the Portal are displayed excluding GST an Stamp Duty.

This amount is based on the borrower's full lending exposure against the securities offered, i.e. the top-up amount and the outstanding balanced insured.

No, please contact the Genworth Premium Helpdesk on PremiumCredits@Genworth.com or 1300 661 118. This situation would be extremely rare as data is pulled by a match on name, DOB, and security, so it is likely to indicate a data inconsistency.

Yes

For new borrowers the total loan is the amount that is being applied for with the borrower, and that will be covered by LMI.

In your premium credit calculation it will allow for any premiums paid previously to be recognised and credited to the New Loan application.

You must enter in the total new loan exposure for the customer where LMI cover is applied.

For example:

If the existing loans covered is $350,000 and you are requesting a top up of $15,000 then total loan will be $365,000.
In your premium credit calculation it will allow for any premiums paid previously to be recognised and credited to the Top Up application.

Try searching the policies again to ensure all matching linked policies are located. If no further information is displayed please contact the Genworth Premium Helpdesk on PremiumCredits@Genworth.com or 1300 661 118.

To maximise results, search by Surname and existing security suburb only.

This is the predominant use of the Loan

Genworth has "deactivated" the premium loader for these terms. In the event a longer term is selected the correct premium will show. When it moves through to offer and documentation the correct term of <30 years will be shown by borrower.

Usually the purpose is assigned to a loan component with the largest loan amount. Where there are two or more loan components that are of equal amount, loan purpose to be sent to Genworth should be selected in line with the prescribed hierarchical order:
REFINANCE
DEBT CONSOLIDATION
BRIDGING
EQUITY RELEASE
PURCHASE/CONSTRUCTION

Use the "Lender's Charge to Borrower" amount when advising the customer of the possible LMI fee.

Advise the customer based on the information supplied that the LMI premium is $x and this is an indicative quote until the exact loan amount and security value are known.

In the Premium Calculator, click on the Premium form History tab. All your saved forms will be displayed, to narrow down the results use the search fields below

Use the policy search funtionality to search for the missing policy. To maximise results, search by Surname and existing security suburb only. If you locate the policy please contact the Genworth Premium Helpdesk on PremiumCredits@Genworth.com or 1300 661 118 and advise them the policy should be linked.

In the Premium Calculator, click the minimise symbol to the right of the borrower you wish to remove

Click on the heading you would like to sort by, click again to sort it in the opposite direction

Yes, in the Premium Form History tab use the search fields to find the calculation

Calculators will be deleted after 30 days

No, there is no limit

Yes, only one copy of the Calculator will be saved, the original will be overwritten

Yes, you can enter a historical date (up to 12months in the past) in the Proposal date field and recalculate at that date.

Yes, it will be automatically applied in the calculation

By selecting the checkbox your calculation will also include the maximum loan limits available to borrower, within Genworth Total LVR restrictions.

This is the maximum base loan amount the borrower can borrow (including capatlised premium if applicable). The base loan limit includes the Outstanding Balance Uninsured (if entered).

The 'Calculate Loan Limit' function determines the maximum "Base Loan Limit" (excluding cap) and the "Total loan Limit" (including cap) under policy including capitalised premium. In addition it allows the functionality to recalculate LMI Premium using the "Base Loan Limit" as the Loan Amount. By selecting this box your calculation will also include the maximum loan limits available to borrower, within Genworth Total LVR restrictions

The checkbox will only be visible when  'Yes' is selected in the 'Premium Capitilised' field down

When you click ‘Calculate' there will be additional fields on the ‘Premium Summary screen'

Click ‘Recalculate' to recalculate premium using ‘Base Loan Limit (excluding cap)' amount. The ‘New Loan Amount' will be pre-populated with the base loan limit (excluding cap), ensuring the new premium is returned within Genworth total LVR restrictions.

Click on the 'Policy search' function, users can complete a search with: Lender reference, LMI reference, first name, surname, company name, security suburb or postcode

Please contact the Genworth Premium Helpdesk on PremiumCredits@Genworth.com or 1300 661 118.

Please contact the Genworth Premium Helpdesk on PremiumCredits@Genworth.com or 1300 661 118.

No, please contact the Genworth Premium Helpdesk on PremiumCredits@Genworth.com or 1300 661 118.

The version number changes when the policy is altered but there is no premium effect and no new money

Please contact Genworth Portal support at: portal.support@genworth.com.au

No, you must submit one Manual DUA policy per submission. Otherwise only the first one will be processed

Yes, to attach multiple files, you can either zip all the files and attach the resulting zip file, or attach the files individually.

A message will appear on screen saying: DUA documents submitted successfully.

If you do not see this message, check in the Manual DUA submission history tab to verify whether the Manual DUA was submitted.

Click on the Manual DUA submission history tab

Submit only the document/s requested with the MIR reqwuest, to submit these follow the same instructions as you would to submit a new deal via Manual DUA submission

Any error with data supplied for example incorrect Premium Calculation

Use the search fields to find the submission you require. Delete the data from "Created By" field to get a whole of team view

14 business days after submission

The portal is in real-time so Genworth will receive data instantly.

No, Genworth is unable to accept password protected documents. Please save as a PDF or XPS before submitting

Go into Manual DUA submission history to generate a CSV spreadsheet

You can only view manual DUA missing information requests through the Portal?

As the policy has been agreed under DUA there is no requirement for an acceptance advice. Only missing information requests will be viewable via the Manual DUA Advice function

Decision advices are always available to download

Any error with data supplied for example incorrect Premium Calculation

Submit only the document/s requested with the MIR request, to submit these follow the same instructions as you would to submit a new deal via Manual DUA submission

Use the search fields to find the advice you require.

Decision advices are always available to download

Click on the step you need to return to on the claim submission wizard at the top of the page. Steps cannot be skipped, and must be completed in order.

No. Depending on the current status of that LMI number, it may not be valid for submission. If you believe that an LMI number is incorrectly reflected within the eLMI Portal, please contact Genworth Portal support at: portal.support@genworth.com.au

Yes. Once you've selected an LMI policy for submission and begun entering claim details, a draft is created. To save a draft at any step, click on the Save draft button at the bottom of the page. Access this at a later date by selecting the Drafts tab, within Claim submission.