Genworth Contact Us
1. If you need your password reset contact your Organisation Administrator.
2. If you have a general enquiry about the portal or your Organisation Administrator is unavailable email Portal Support:
3. If you have an enquiry regarding premium credits contact:
a. Send an email to PremiumCredits@Genworth.com
b. Alternatively you can contact the Genworth Premium Helpdesk on
1300 661 118. You will be asked for the following information:
- LMI policy number/s
- Borrower name/s
- Security addresses
- Customer reference number.